Terms, Privacy and Wellness Disclaimer
Wellness disclaimer
If you are in crisis or thinking about harming yourself, call or text 988 (the Suicide & Crisis Lifeline in the US) or call 911. Pocket Retreat is not a crisis service.
Pocket Retreat is a relaxation and self-care app. It is not a medical device, and it is not therapy, counseling, diagnosis or treatment for any physical or mental health condition. Using the app does not create a therapist–client relationship with Reset Retreats LLC or any of its clinicians.
Bilateral stimulation is one part of some therapies, such as EMDR, that are delivered by trained clinicians. Pocket Retreat does not provide EMDR or any other therapy. If you are working through trauma or distressing memories, please do that with a licensed professional.
Use the app safely
- Moving lights: don't use the visual features if flashing or moving lights could affect you, for example if you have photosensitive epilepsy.
- Volume: keep headphone volume at a comfortable, moderate level.
- Attention: don't use the app while driving, operating machinery, or anywhere you need to stay alert.
- Stop if needed: stop any session that makes you feel uncomfortable, dizzy or distressed.
- Ask your provider: talk with your healthcare provider if you have questions about whether the app is right for you.
Frequencies such as 432 Hz and the solfeggio tones are listed so you can choose the sounds you like. We make no claim that any frequency has health or healing effects.
Terms of use
By creating an account or using Pocket Retreat, you agree to these terms. If you don't agree, please don't use the app.
Your account
You sign in with your email address. You must be at least 18 years old, or have a parent or guardian's permission to use the app. Keep access to your email secure, because anyone who can read it can sign in as you.
Subscriptions, free trial and billing
- Plans: Pocket Retreat costs $6.99 per month or $49.99 per year (US dollars), plus any applicable sales tax.
- Free trial: new members get a 7-day free trial. You enter a payment card to start it. If you don't cancel before the trial ends, your plan starts and your card is charged automatically. Each person may use one free trial.
- Automatic renewal: your subscription renews automatically at the end of each month or year, at the price then in effect, until you cancel. We'll tell you in advance before any price change applies to you.
- Cancel anytime: open Account › Manage subscription in the app. You keep access until the end of the period you've already paid for, and you won't be charged again.
- Refunds: payments are generally non-refundable, and we don't give credit for partial periods. If something went wrong, contact us and we'll do our best to make it right. Nothing in these terms limits refund rights you have under applicable law.
- Payment processing: payments are handled by Stripe. We never see or store your full card number.
- Complimentary access: Reset Retreats LLC may give free access to some people, such as retreat guests. It can end on the date given when it was granted, or when we let you know.
Your content
If you add your own music, it stays on your device and is never uploaded to us. You're responsible for having the right to play any music you add.
Our content
The app, including its music, meditations, visuals, text and design, belongs to Reset Retreats LLC and is licensed to you for personal, non-commercial use while your account is active. Please don't copy, resell or redistribute it.
Acceptable use
Don't misuse the app, for example by trying to get around payments, interfere with how it works, or access other people's accounts. We may suspend or close accounts that do.
No warranties
The app is provided "as is" and "as available." We work to keep it running smoothly, but we can't promise it will always be available, error-free, or right for your particular needs.
Limitation of liability
To the fullest extent the law allows, Reset Retreats LLC is not liable for indirect, incidental or consequential damages arising from your use of the app. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
Changes and governing law
We may update these terms. If we make important changes, we'll let you know in the app or by email before they take effect. These terms are governed by the laws of the State of Georgia, USA.
Privacy policy
We collect as little as we can, and we never sell your information.
What we collect
- Your email address, so you can sign in.
- Subscription details: your plan, trial dates and payment status, so the app knows you're a member. Stripe processes your card and billing address; we never receive your full card number.
- Basic technical data that our hosting provider records automatically, such as IP address and browser type, for security and to keep the site running.
What stays on your device
Your settings (colors, speeds, sounds and similar choices) and any music you add are stored only in your browser. We can't see them. We don't track which meditations, sounds or exercises you use.
Who helps us run the app
We use a small number of trusted providers, only for the purposes listed here:
- Stripe, for payments
- Supabase, for sign-in and membership records
- Netlify, for hosting
- Resend, for sign-in emails
How long we keep it
We keep your account information while your account is open. After that, we delete it or keep only what we need for tax, accounting and legal reasons.
Your choices
You can ask us to see, correct or delete your information at any time by contacting us. Deleting your account won't cancel a subscription automatically, so please cancel in Manage subscription first.
Health information
Pocket Retreat is not a healthcare service and doesn't ask for health information. Please don't send us health details through the app or by email. Information you share as a client of Reset Counseling and Wellness is covered by that practice's separate privacy practices, not by this policy.
Children
The app isn't directed to children under 13, and we don't knowingly collect their information.
Contact us
Reset Retreats LLC · 141 Lytle Road, Rossville, GA 30741
Email: hello@resetintensives.com